Support
Comprehensive customer service
Helifix is a technically-led organisation, with qualified in-house engineering staff, that provides a comprehensive customer service. Whether you are a structural engineer seeking technical details or a home owner requiring practical advice, Helifix staff are able to provide the necessary assistance.
Helifix conducts approved CPD seminars and technical presentations at clients' offices and provides far more than just a range of masonry ties and fixings, offering a complete package from technical advice and support through designed repairs and product specification to on-site back-up and quality installation through our Approved Installer network - all designed to provide customer peace of mind.
Complete Repair Package
- Structural survey, normally at no cost
- Complete structural assessment of the situation with an honest, written appraisal
- Understanding and diagnosis of the cause of the problem and recommendations for its solution
- Schematic designs and specifications by qualified in-house engineers
- All designs underwitten by Helifix professional indemnity insurance
- Nationwide network of trained Approved Installers who provide surveys and quotations and carry out the necessary work
- 10 year insurance-backed gurantees available
- Professional installation ensures concealed, non-disruptive, strucurally reliable repairs
Experience and Technical Expertise
With our proven track record and established credibility, Helifix has become a market leader in several areas such as warm roof fixings, remedial wall ties, crack stitching and lintel creation.
Our precision engineered products are extensively tested by accredited independent bodies and are approved and recommended by the pricipal manufacturers of various construction materials. Consequently, Helifix is well recognised, highly regarded, fully proven and used extensively worldwide.
Product Availability
All products are available direct from Helifix by contacting its technical sales staff who are able to offer advice on product selection for individual circumstances as well as providing prices, processing orders and arranging prompt delivery.
Products are also available through a network of main distributors including Travis Perkins, SIG, Screwfix, and Resapol, as well as many local builders merchants.
In addition, Helifix also supplies an integrated range of construction chemicals, in both self-mix and cartridge format, together with all necessary accessories such as applicators, load test units, specialist drill bits and installation tools.